Air Conditioning Servicing in Mid Sussex
One-off services and annual care plans from F-Gas qualified engineers in Haywards Heath. Choose the option that best describes your situation.
We installed your system
If Smart Heat Experts installed your AC, you can get 30% off your care plan when you join within 90 days of installation — the discount then stays with your plan for as long as your membership remains active.
Check your email for your personal invite link to claim this offer.
Haven't received a link? Call us and we'll send one.
We recently serviced your system
If we carried out a recent service, your next annual visit is included when you sign up to the care plan, with no extra service charge to get started.
Check your email for your personal invite link for this offer.
Haven't received a link? Call us and we'll send one.
I need a service
Book a one-off AC service, or combine it with a care plan and get 20% off the paid first service visit plus a 20% ongoing plan discount while your membership stays continuously active.
- One-off service, no commitment
- 20% off the paid first visit when you join the plan
- 20% ongoing plan discount + annual service every year
Important: The first service visit is always a separate paid activator (20% off when you join the plan) and is not included in the plan itself. Your monthly plan then runs with a 20% ongoing loyalty discount while your membership stays continuously active, and covers your next annual service, 12 months from when your plan starts, and every year thereafter.
What's included in every care plan
Annual service visit
Full system health check and clean by a qualified engineer, every 12 months.
Priority scheduling
Care plan customers jump the queue for their annual visit.
Dedicated support
Call us any time you have a question about your system.
Air conditioning servicing — common questions
How much does an air conditioning service cost?
The price depends on how many indoor and outdoor units you have and the type of system. Tell us about your setup using the enquiry form and we'll confirm a fixed price. You can book a one-off service with no ongoing commitment — or combine your service with an AC Care Plan and get 20% off the paid first service visit plus a 20% ongoing loyalty discount on your monthly plan while your membership stays continuously active.
How often should air conditioning be serviced?
We recommend a professional service every 12 months. Annual servicing keeps your system running efficiently, helps prevent breakdowns and keeps the air it circulates clean and healthy. Regular servicing also helps maintain a documented service history and may support applicable manufacturer maintenance requirements; warranty terms vary.
What's included in an air conditioning service?
A full system health check by an F-Gas qualified engineer: filter and coil cleaning, condensate drain checks, refrigerant pressure and leak checks, electrical connection inspection and a performance test of both heating and cooling modes.
Do you service air conditioning systems you didn't install?
Yes — we service most common residential and light-commercial brands, including Daikin, Mitsubishi Electric, Fujitsu, LG, Samsung, Panasonic and Toshiba, even if your system was installed by another company.
What is the AC Care Plan?
A simple monthly plan that includes your annual service visit, priority scheduling and dedicated support. The first service visit is a separate paid visit — with 20% off when you join the plan. Your monthly plan is then priced with a 20% ongoing loyalty discount that stays with your plan while your membership remains continuously active, and covers your next annual service 12 months on, and every year after that.
What discount do installation customers get on the care plan?
If Smart Heat Experts installed your air conditioning, you get 30% off the care plan when you join within 90 days of your installation. Join after the 90-day window and you can either start a fresh plan at 20% off, or keep the full 30% rate by backdating your plan to your installation date with a transparent one-off catch-up payment. Whichever you choose, your discount then stays with your plan for as long as your membership remains active.
How does the backdated 30% option and catch-up payment work?
If you join more than 90 days after your installation and want the full 30% discount, your plan start date is set back to your installation date. You simply pay the months between then and now as a one-off catch-up payment — the exact amount is shown clearly before you confirm, and your annual service dates then follow your original installation anniversary.
Can I choose a 16-month service cycle instead of 12 months?
Yes — if your system is in your home and you only use it for cooling, you can choose a 16-month service cycle. Your plan total is simply spread over 16 smaller monthly payments instead of 12, so you pay less per month for the same service. Systems used for heating, and systems in business premises, need servicing every 12 months to stay protected.
Do business premises or heating use change my care plan?
Yes. Systems in commercial premises, and systems used for heating as well as cooling, work harder year-round, so they stay on the standard 12-month service cycle. We ask two quick questions when you sign up — whether the property is a home or a business, and how you use the system — so your plan is set up correctly from day one.
Looking for a new system instead? Explore air conditioning installation or browse our indoor unit guide.